ORDERING

Below please find a list of questions to help you. If there isn't the answer you are looking for than please contact us.

What are your shipping options?

Orders are sent via standard ground shipping: USPS Priority Mail (US) and USPS First Class Mail (International) Both options are trackable. 

Why do you require my email address? 

Your email address is required so that we can communicate with you quickly and efficiently regarding your order(s). You will receive the following emails from us: 1. An order confirmation email will be sent after you click the "Complete Checkout" button. 2. Notification will be sent via email if there is a problem with your payment information, or if any additional charges are applicable, such as tax or additional shipping. 3. A shipping status email will be sent when your order's tracking information has been updated. 

Is your site secure?

Absolutely. During the order process, all personal information is transmitted via Secure Socket Layers (SSL), the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. To be sure your connection is secure, look at the bottom status bar of your browser window during checkout. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure.

What forms of payment do you accept?

For purchases from BOTORI, we accept payment by Visa, MasterCard, American Express, Discover, and PayPal.

Why does my billing address have to match my credit card billing address?

We verify all transactions using Address Verification Service. All billing addresses must match the card billing address.

 

SHIPPING

When will my order ship?

All products ordered M-F will ship within 2 business days. We do not ship on Sundays.  You will receive an email when your order has shipped. BOTORI will not be held responsible for any postal delays which would be out of our control. 

Do you ship internationally?

Items are shipped USPS First Class Mail, with flat rate charge of $25. If shipping is considerably less (depending on location), we will issue a partial refund of shipping charge. Additional charges, taxes, or duties incurred from shipping outside the US will be the responsibility of the receiver.

How can I track my order after it ships?

When your order is shipped, you will receive an email that includes a tracking number and link to the USPS website for easy tracking of your order’s progress online. This shipping status email also includes the shipping method used, transit time, and shipping date.

How much does shipping cost?

We charge a flat fee of $8.00 (US), $15 (Canada), and $25.00 (International) for shipments.

When will I receive my order?

Estimated delivery time is 3-5 business days from the date of purchase. International shipments may take longer.

 

RETURNS AND EXCHANGES

We hope you will be delighted with your purchase, however, returns of clothing are welcome within 14 days of the date of purchase. Gift cards are not returnable, and cannot be refunded for cash.

The item must be returned to us clean and un-worn, have no make-up marks or stains on and are sent back with all original packaging and tags attached for a FULL REFUND on products (shipping cannot be refunded).  Please send to:

BOTORI Equestrian
4622 Hazel Avenue
Philadelphia, PA 19143

Please note that you are responsible for covering return shipping, via any method, and that CODs cannot be accepted. Any returned goods must include a covering letter with your contact details, stating the reason for return and if you require a refund or exchange. In the event of an exchange, please let us know exactly what you would like your exchange to be. Remember to protect your return by obtaining a tracking number and/or insurance from the post office, UPS, or whichever shipper you choose to return your items.

TAYLOR PANT REPLACEMENT NOTICE

If you purchased TAYLOR tights (black, tan, merlot, olive, or white only) between October 26, 2018 and March 5, 2019 and have experienced an issue with the center seam ripping, please CONTACT US immediately for a replacement of pants. We have identified a defect in several pairs of a single production order of the Taylor pants that could leave the center seam weakened and prone to tearing if there is too much tension on the seam. This replacement window will end March 5, 2020.